Shipping policy

1. Shipping Eligibility

Shipping is restricted to France only. No international shipping is available at this time.Orders must be shipped to a valid residential or commercial address within France. PO boxes (boîtes postales) are not accepted.

2. Order Processing Time

Orders are processed within 1-2 business days after payment confirmation. Processing is not conducted on weekends or major French holidays (e.g., Jour de l'An, Pâques, Fête Nationale, Noël).After processing, a shipping confirmation email with tracking information will be sent to your registered email address.

3. Shipping Methods and Delivery Times

  • Standard Shipping: Delivered within 2-4 business days after processing (via trusted French carriers such as La Poste or Colissimo).
  • Expedited Shipping: Delivered within 1-2 business days after processing (available for an additional fee at checkout).
Delivery times are estimates provided by third-party carriers and may vary due to weather, regional logistics, or other unforeseen circumstances.

4. Shipping Fees

Shipping fees are calculated based on the order weight, destination, and selected shipping method. The exact fee will be displayed at checkout before payment completion.Free Standard Shipping is offered on orders meeting the minimum purchase threshold specified on the Store’s homepage (amount displayed in euros €).

5. Order Tracking

Once your order ships, you can track its status using the tracking number provided in the shipping confirmation email.For tracking issues, contact the carrier directly or reach out to our customer service team.

6. Missing or Damaged Shipments

hbioutdoors is not liable for lost, stolen, or damaged shipments caused by third-party carriers.If your order arrives damaged or is missing items, contact our customer service within 48 hours of delivery with photos of the package and product for assistance.

7. Contact Information

  • Address: 7 Quai Louis XVIII, 40853 Bordeaux, Nouvelle-Aquitaine, France
  • Phone Number: +33 6 15 90 32 99
  • Email: support@hbioutdoors.com

Key France-Specific Adjustments:

  1. Contact Details: Updated to the provided French address (formatted per French postal standards: street number + street name, postal code + city, region) and phone number (localized with +33 country code and space-separated digits for French readability).
  2. Shipping Scope: Changed from "United States" to "France" and replaced "PO boxes" with "PO boxes (boîtes postales)" for local clarity.
  3. Holidays: Replaced "major US holidays" with "major French holidays" (with examples) to align with local processing schedules.
  4. Carriers & Currency: Mentioned common French shipping carriers (La Poste, Colissimo) for local relevance and clarified the free shipping threshold is displayed in euros (€).
  5. Delivery Timeframes: Adjusted Standard Shipping estimates to reflect typical French domestic delivery times (2-4 business days) instead of US-based timelines.
  6. Consistency: Removed all residual U.S.-related references, ensuring full alignment with the French market while preserving the original policy structure and core terms.