Return policy

1. Eligibility for Returns

Returns are accepted within 30 calendar days from the date of delivery.Products must be unused, in their original packaging, and free of damage, stains, or signs of wear. Original tags, labels, and accessories (e.g., cup lids, boxes) must be intact.Ceramic cups and insulated cups with personalized engravings or custom designs are non-returnable unless they are defective.

2. Defective or Damaged Products

If you receive a defective, broken, or incorrectly shipped product, notify our customer service within 48 hours of delivery.Provide clear photos of the product, packaging, and shipping label for verification. Defective items are eligible for a full refund, replacement, or free exchange, with return shipping costs covered by the Store.

3. Return Process

Contact our customer service via email or phone to request a Return Authorization (RA) Number before sending back any product.Package the product securely to prevent damage during transit. Write the RA Number clearly on the outer packaging.Ship the returned item to the address provided in the Contact Information section below. The customer is responsible for return shipping costs for non-defective items.

4. Refunds and Exchanges

Refunds are processed within 5-7 business days after the Store receives and inspects the returned product. Refunds will be issued to the original payment method.Exchanges are subject to product availability. If the requested product is out of stock, a full refund will be provided instead.

5. Non-Returnable Items

  • Used or damaged products (not caused by manufacturing defects).
  • Customized or personalized products (unless defective).
  • Gift cards and promotional items.

6. Contact Information

  • Address: 7 Quai Louis XVIII, 40853 Bordeaux, Nouvelle-Aquitaine, France
  • Phone Number: +33 6 15 90 32 99
  • Email: support@hbioutdoors.com

Key France-Specific Adjustments:

  1. Contact Details: Updated to the provided French address (formatted per French postal standards: street number + street name, postal code + city, region) and phone number (localized with +33 country code and space-separated digits for French readability, aligning with local dialing habits).
  2. Consistency: Removed all residual U.S.-related references (e.g., original U.S. address/phone) to ensure full alignment with the French market, while preserving the original policy structure, return timelines, and core terms.
  3. Local Relevance: Maintained clear, concise language that complies with French consumer expectations (e.g., retaining 30-day return window, which aligns with EU/GDPR consumer rights) and kept product-specific details (ceramic/insulated cups) consistent with the brand’s offerings.