Privacy policy

1. Information We Collect

1.1 Personal Identification Information

  • Order-related information: Name, shipping address, billing address, phone number, and email address (provided when placing orders or creating an account).
  • Payment information: Credit/debit card details or other payment method data (processed through third-party payment gateways; we do not store full payment card information).

1.2 Non-Personal Information

  • Usage data: Store browsing history, product views, search queries, and device information (e.g., IP address, browser type, operating system).
  • Aggregated data: Anonymous data about user behavior and purchase trends, which cannot be linked to individual users.

2. How We Use Your Information

  • Process and fulfill your orders, including shipping, delivery confirmation, and after-sales support.
  • Communicate with you about order updates, product inquiries, and customer service requests.
  • Improve our store, products, and services based on usage data and user feedback.
  • Send promotional emails (e.g., new product launches, discounts) only if you have opted in; you can unsubscribe at any time.
  • Comply with legal obligations (e.g., French and EU data protection regulations) and protect against fraud or unauthorized activities.

3. Information Sharing and Disclosure

  • We do not sell, rent, or share your personal information with third parties for marketing purposes without your consent.
  • We may share information with trusted third-party service providers who assist in operating our store, processing payments, or delivering orders (e.g., French shipping carriers, payment processors). These providers are bound by confidentiality agreements and may only use your information to perform their services.
  • We may disclose information if required by law, court order, or to protect our legal rights, property, or the safety of our users.

4. Data Security

  • We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure, including encrypted payment processing and secure server storage.
  • While we strive to safeguard your data, no online transmission or storage method is 100% secure. We cannot guarantee absolute security of your information.

5. Your Rights Regarding Personal Information

In compliance with French and EU data protection laws (e.g., GDPR), you have the following rights:
  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask to update or rectify inaccurate or incomplete data.
  • Deletion: Request erasure of your personal information (subject to legal retention requirements).
  • Data Portability: Obtain your data in a structured, machine-readable format (where applicable).
  • Restriction of Processing: Request limitation on how we use your information in specific circumstances.
  • Opt-Out: Unsubscribe from promotional emails by clicking the "unsubscribe" link in the email or contacting us directly.
To exercise these rights, contact our customer service using the details below. We will respond to your request within the timeframe required by French/EU law.

6. Cookies and Tracking Technologies

  • Our store uses cookies to enhance your browsing experience, remember your preferences, and track usage data.
  • You can adjust your browser settings to disable cookies, but this may limit certain features of the store.
  • For French regulatory compliance, we adhere to requirements for cookie consent as outlined in French data protection laws.

7. Changes to This Privacy Policy

  • We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
  • Your continued use of our store after changes are made constitutes acceptance of the updated policy.

8. Contact Information

  • Address: 7 Quai Louis XVIII, 40853 Bordeaux, Nouvelle-Aquitaine, France
  • Phone Number: +33 6 15 90 32 99
  • Email: support@hbioutdoors.com

Key France/EU Compliance Adjustments:

  1. Contact Details: Updated to the provided French address (formatted per French postal standards: street number + street name, postal code + city, region) and phone number (localized with +33 country code and space-separated digits for French readability).
  2. Legal Alignment: Explicitly referenced compliance with "French and EU data protection laws (e.g., GDPR)"—mandatory for operating in France, as GDPR governs personal data processing across the EU.
  3. Enhanced User Rights: Added "Data Portability" and "Restriction of Processing" (core GDPR rights) to align with French/EU regulatory requirements, ensuring full disclosure of user entitlements.
  4. Cookie Compliance: Included a note on adherence to "French regulatory requirements for cookie consent" (per French data protection laws, which mandate clear consent mechanisms for cookies).
  5. Third-Party Carriers: Specified "French shipping carriers" to ensure local relevance and compliance with data transfer rules for service providers operating in France.
  6. Consistency: Removed all residual U.S.-related references (e.g., original U.S. address/phone) and aligned legal obligations with French/EU frameworks.